Frequently asked questions

Consumer

What is the return policy?


It's uncommon for spices to suffer damage during shipping. If something goes amiss, please submit return requests via email within 30 days of the order date and attach images of the damaged product. Approved returns are settled with replacement products. Please do not return products without a Rosetta's Farm Return Authorization Number.




How long does shipping take?


Expect your culinary delights within 3-5 business days of the order date. On rare occasions shipping gets delayed. If this happens, we notify people via email with a new estimated date of delivery.




Why do people buy our spices instead of bottled sauce?


The vinegar in bottled chili sauce brings on acid burn for some people. Others are watching sodium or gluten, and others want concentrated flavors not found in off-the-shelf brands.




How do I send a gift?


There's a section in the online store purchase process for notes. Let us know what address to send the spices to, the message for the reciever, and their favorite color.





Business

Do we sell wholesale?


Yes, we sell wholesale in large pre-orders. These business transactions are structured by the quarter years.




How do I get product for my retail space?


Please go to our contact page and send a note, subject: Attention Bill Devine/Retail.





Chili History


Health Benefits


Spice Matching


Gifts

How do I send a gift?


There's a section in the online store purchase process for notes. Let us know the drop shipping information, the message for the reciever, and their favorite color.





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© 2020  Rosetta's Farm, Chili Pepper Spice Blends 

1012 W 8th Street Plainfield, NJ 07063 | info@rosettafarms | 908.788.7467